Refund Policy

At Liora Jewelry, we pride ourselves on exceptional customer service and ensuring our customers' satisfaction. Our commitment to your happiness is paramount, and we are dedicated to resolving any concerns with your order.

We stand behind the quality of our products with a comprehensive 100% money-back guarantee. This covers any products that arrive defective or sustain damage during shipping. Should you be dissatisfied with your purchase for any reason, rest assured, we will endeavor to rectify the situation.

For efficient processing of returns, we request that you contact our support team at shopliora@gmail.com. Please include a photograph of the item in its original packaging to address any quality or sizing discrepancies.

When initiating a return request via email, kindly use "Return" as the subject line and provide a detailed description of the issue.

Our Returns Policy is valid for 30 days from the date of delivery to your address. Please note that returns or exchanges are not possible after this 30-day period, and this policy applies exclusively to original orders, not to items that have already been exchanged.

To qualify for a refund or exchange, all items must be returned with their original tags intact.

We take great pride in providing complimentary shipping to our valued customers at Liora Jewelry. However, we kindly inform you that the costs associated with return shipping are not covered under our policy.

For any inquiries regarding returns, please do not hesitate to reach out to us at shopliora@gmail.com.

Your satisfaction is our priority. If you are not completely satisfied with your order, please contact our support team, and we will make every effort to assist you.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopliora@gmail.com.